Q1: What information do I need to provide to get the right CNC tool recommendation?
A: Please provide 4 essential details:
1. The material of your workpiece (e.g., aluminum 6061, stainless steel 304).
2. Machining operation (e.g., milling, turning, threading).
3. CNC machine model (if known, e.g., FANUC 0i-MF).
4. Required precision (e.g., ±0.01mm) to match tools that perfectly fit your needs.
Q2: How long will it take for my CNC tool order to be delivered?
A: For in-stock items, dispatch occurs in 1-2 working days. Delivery time varies by location: 2-3 days for domestic first-tier cities, 5-7 days for remote areas. For custom tools (e.g., non-standard carbide cutters), production takes 7-10 working days plus shipping. Tracking number provided upon dispatch.
Q3: What payment methods do you accept for CNC tool orders?
A: We offer multiple secure payment options:
1. Bank transfer (we'll provide our company's bank details).
2. Seamless online payment options (e.g., Alipay, WeChat Pay for domestic; PayPal for international);
3. For substantial orders (≥10,000 yuan), a 30% advance is required, with balance due pre-shipment.
Q4: Can I return or exchange CNC tools if they don't fit my machine?
A: Yes, returns are possible under specific conditions:
1. Tools must be unused, without scratches, and in original packaging;
2. Submit return/exchange requests within 7 days of receipt;
3. You cover return shipping; we dispatch correct tools upon receiving returned items. Customized tools (e.g., special-size holders) are non-returnable unless defective.