Q1: What information do I need to provide to get the right CNC tool recommendation?
A: Please share 4 key details:
1. The material of your workpiece (e.g., aluminum 6061, stainless steel 304);
2. Machining operation (e.g., milling, turning, threading);
3. CNC machine model (if known, e.g., FANUC 0i-MF);
4. Required precision (e.g., ±0.01mm). This helps us match tools that fit your needs perfectly.
Q2: How long will it take for my CNC tool order to be delivered?
A: For in-stock items, we ship within 1-2 working days. Delivery time depends on your location: 2-3 days for domestic first-tier cities, 5-7 days for remote areas. For customized tools (e.g., non-standard carbide cutters), production takes 7-10 working days plus shipping time. We'll share a tracking number once shipped.
Q3: What payment methods do you accept for CNC tool orders?
A: We support multiple secure payment options:
1. Bank transfer (we'll provide our company's bank details);
2. Online payment platforms (e.g., Alipay, WeChat Pay for domestic orders; PayPal for international orders);
3. 30% advance payment for large orders (≥10,000 yuan), with the balance paid before shipment.
Q4: Can I return or exchange CNC tools if they don't fit my machine?
A: Yes, but please note:
1. Tools must be unused (no scratches on the cutting edge, original packaging intact);
2. Submit a return/exchange request within 7 days of receiving the goods;
3. You'll cover the return shipping cost, and we'll send the correct tools once we receive the returned items. Customized tools (e.g., special-size holders) are non-returnable unless there's a quality defect.
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